Conditions Générales de Vente (CGV) (EN) | romain tanzariello assistant

General Terms and Conditions of Sale (GTCs)

These general terms and conditions are established by Romain Tanzariello Assistant Polyvalent, with its registered office at Rue des Battoirs 8, 1205 Geneva. Romain Tanzariello Assistant Polyvalent is also known by the trade name RomainTanzariello-assistant.ch and operates under this name on the website https://romaintanzariello-assistant.ch.

These General Terms and Conditions of Sale (GTCs) govern the relationship between RomainTanzariello-assistant.ch (hereinafter referred to as “the Company”) and its clients (hereinafter referred to as “the Client”) in the context of providing versatile personal assistance services. By booking a service with the Company, the Client unreservedly accepts these GTCs.

1. Preamble

2. Purpose of Services

The Company offers a comprehensive range of personal and versatile assistance services, as detailed in the commercial proposal or service agreement.

3. Financial Conditions

3.1 Prices and Calculation Methods:

Service prices are detailed in the service agreement and, where applicable, in the corresponding Annexes.

3.2 Invoicing and Payment:

Invoices are issued by the Company according to the frequency agreed upon in the service agreement. Payments are made by the means specified in the contract, within 30 days from the invoice issue date.

3.3 Late Payment:

Any delay in payment will automatically, and without prior notice, result in the application of late interest at a rate of 5% per annum, as well as reminder fees. In the event of persistent non-payment, the Company reserves the right to suspend its services and initiate collection procedures.

4. Cancellation Conditions

Any cancellation of a service must be notified to the Company as soon as possible. Hours booked and canceled by the Client will be invoiced according to the following terms:

Cancellation less than 48 hours before the service: 50% of the scheduled hours will be invoiced.
Cancellation less than 24 hours before the service: 100% of the scheduled hours will be invoiced.

5. Responsibilities and Commitments

5.1 Role of the Company – Limitation of Liability and Nature of the Service

The Company acts as a consultant, intermediary, coordinator, and project supervisor on behalf of the Client. Its mission is to facilitate the planning, organization, and monitoring of interventions and services, whether for works, maintenance, site monitoring, or any other event service.

The final decision and contractual commitment with all external service providers (construction companies, caterers, florists, photographers, etc.) rest exclusively with the Client, who personally validates quotes and approves the choice of each partner.

Consequently, the Company cannot be held liable for any consequences related to the execution of these services, particularly in the event of defects, delays, non-compliance, disputes, or any other damage directly resulting from services provided by external service providers.

The responsibility for the proper execution, conformity, and quality of the services lies exclusively with the professionals performing the service. The Client undertakes to address any complaint or formal notice directly to the service provider concerned.

The Company commits to selecting the professionals it recommends with all due diligence and to coordinating their interventions, but it in no way substitutes for the professional civil liability of the executing service providers.

In case of a dispute, the Company commits to supporting the Client by facilitating communication and providing necessary information for the case. However, the management of the dispute, legal procedures, and the search for recourse remain solely the responsibility of the Client and the service provider in question.

5.2 Client Responsibilities:

The Client undertakes to provide the Company with all necessary and accurate information related to the project or managed property. The Client undertakes to facilitate access to the property for the execution of services and interventions. The Client undertakes to make necessary decisions and provide validations within reasonable deadlines to ensure the smooth progress of projects.

6. Duration and Termination

The duration and termination conditions for each service are specified in the personalized service agreement and corresponding annexes, signed by the Client.

7. Confidentiality and Data Protection

7.1 Confidentiality:

Each party undertakes to maintain strict confidentiality of all information (commercial, technical, financial, etc.) it may become aware of during the execution of this agreement. This obligation will continue after the termination of the contract.

7.2 Personal Data Protection:

The Company undertakes to process the Client's personal data in accordance with Swiss data protection legislation (notably the LPD) and the principles of the GDPR (if applicable). Data is collected and used solely for the purposes described in these GTCs and the Company's privacy policy. The Client has a right to access, rectify, delete, and object to their personal data, which can be exercised by contacting the Company.

8. Insurance

The Company holds professional civil liability insurance covering damages directly attributable to its fault during the provision of its services. It is the Client's responsibility to insure their property and vehicles for all services performed by the Company at the Client's request, particularly for vehicle convoying for garage interventions and their use for purchases. The Company disclaims all responsibility for damages suffered by the Client's vehicle or caused to third parties during these operations.

9. Force Majeure

Neither party shall be held liable for a breach of its contractual obligations if such breach is due to a force majeure event. Force majeure events are considered to be unforeseeable, irresistible, and external to the parties, as defined by Swiss case law. The performance of the contract will be suspended until the cessation of the force majeure event.

10. Modification of GTCs

The Company reserves the right to modify these GTCs at any time. The applicable GTCs are those in force on the date of the Client's signature of the service agreement.

11. Applicable Law and Jurisdiction

These GTCs are governed by Swiss law. Any dispute arising from the interpretation or execution of these GTCs will be subject to the exclusive jurisdiction of the courts of the canton of Geneva.

RomainTanzariello-assistant.ch Geneva, Switzerland

Email: rtapgeneve@gmail.com